I can appreciate your opinion, but I believe that you are rushing to judgment. While you may not be a fan of the ‘Action Figure’ idea itself, I think it was meant as a marketing tool simply to gain the attention of those that interface with ServiceSource’s potential clients. (or potential clients themselves.) It is likely not representative of the full extent of ServiceSource’s marketing and efforts to ‘to better reflect customer needs it hadn’t been aware of or was under-serving’ but rather one example. Perhaps the article mischaracterized it or didn’t tell the full story.

Thanks,

Eric